Privacy Policy

At RefundSathi, we are committed to protecting your personal data and maintaining transparency about how we collect, use, and share it. This Privacy Policy outlines our data practices and your rights as a user of our services.

  1. Information We Collect : We collect certain types of personal data to help us effectively process and resolve your complaint. This includes personal information such as your name, email address, and phone number, which helps us communicate with you directly. Additionally, we collect complaint-related details including the description of your issue, any supporting evidence, and, where necessary, your bank details to assist in refund processing. We also collect usage data through tools like Google Analytics to understand how you interact with our website—such as the pages you visit and the actions you take—so we can continuously improve your experience on our platform.
  2. How We Collect Your Data : Your information is collected through a form titled “Submit Your Complaint” on our website. In addition, non-personal technical data might be automatically collected using cookies and analytics tools.
  3. How We Use Your Information : We use your data primarily to analyze and resolve refund-related complaints efficiently. Your information allows us to communicate with you through WhatsApp or email, providing timely updates or requesting any additional requirements needed to move your case forward. We may also use the data to prepare and file complaints on government portals, consumer forums, or with legal authorities as necessary for your case. Additionally, we use the data to enhance our services, improve platform performance, and ensure a better user experience. Finally, your information helps us maintain security and prevent any misuse of our services, ensuring a safe and reliable platform for all users.
  4. Data Sharing and Disclosure : We do not sell, rent, or trade your personal information. However, we may share your data in specific situations to ensure the successful resolution of your case. This includes sharing your details with legal advisors and consumer forums who are directly assisting in your complaint, and with government authorities when filing complaints or taking legal steps. Additionally, we may disclose your information if required by law, or in response to lawful requests from public agencies.
  5. We do not sell, rent, or trade your personal information. However, we may share your data in specific situations to ensure the successful resolution of your case. This includes sharing your details with legal advisors and consumer forums who are directly assisting in your complaint, and with government authorities when filing complaints or taking legal steps. Additionally, we may disclose your information if required by law, or in response to lawful requests from public agencies.
  6. Data Storage and Security : Your data is securely stored on WordPress servers. We implement appropriate technical and administrative measures to protect it. While we strive to protect your personal data, no method of transmission over the internet or storage is completely secure.
  7. Use of Cookies and Tracking Tools : We use Google Analytics tools to track user behavior and improve site performance. These tools may place cookies on your device. You can control cookie settings in your browser at any time.
  8. Your Rights as a User : As a user of RefundSathi, you have several rights regarding your personal data. You have the right to access the information we hold about you, request correction of any inaccurate or incomplete data, and request deletion of your data under certain conditions. You may also object to or restrict the processing of your personal information and withdraw your consent at any time, where applicable. If you wish to exercise any of these rights, feel free to contact us.
  9. Updates to This Privacy Policy : We may update this Privacy Policy periodically. Any significant changes will be notified via the website, email, or WhatsApp. Your continued use of our services after updates means you accept the revised policy.
  10. Contact Us : If you have any questions, concerns, or requests related to your data or this policy, you may reach out to us.

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